Frequently Asked Questions

About HomeAdvisor

Why should I feel confident that HomeAdvisor can help me?

We've helped make millions of matches between consumers and service professionals and we give you the advantage of 70+ years of accumulated knowledge in the home services industry. From our proprietary matching service, to the more than 1,200 home related articles on our website, we offer the most comprehensive Internet tool available to consumers looking for home services, plus a growing portfolio of local services.

How long has HomeAdvisor been doing this?

HomeAdvisor was founded in December 1998. We've grown by teaming with other local companies like our own to give us a base of experience stretching back as far as 1980, and a proven track record you can count on.

What cities does HomeAdvisor service?

Our member service professionals cover all major metropolitan areas in the U.S. and parts of Canada. Our Web site also covers the entire United States with a directory of screened and approved service professionals.

What is HomeAdvisor's Code of Conduct?

We expect all our users to uphold our core values: be respectful, be fair, be professional, be honest, be reliable, and be inclusive. Click here to view our full Code of Conduct.

The Benefits of HomeAdvisor

What kind of help can I get from your service professionals?

Our network includes service professionals skilled in more than 500 home-related services, from house cleaning to remodeling, plus a growing directory of local services.

How can HomeAdvisor match me with the right service professional?

To find the right service professional, you first submit a brief description of your service needs by answering a series of questions in a HomeAdvisor interview. This interview not only helps us understand your expectations, but it lets you carefully consider all the aspects of your project. HomeAdvisor then matches your specific need with the defined skills of a select group of service professionals. The result is a match between the right consumer and the right service professional.

Find pros from HomeAdvisor here.

Am I obligated to use HomeAdvisor professionals?

No. We provide professionals matched to your need and interested in your job, but the final choice is up to you.

How do I know I'm getting the right service professional?

HomeAdvisor's service professionals are thoroughly screened before being included in our network, so you can be confident in your selection. You can also use profile information and ratings and reviews from past customers to help decide who's best for you. Our mission is to create a better connection between the right consumer and the right service professional. We want you to get your job done right!

Ratings & Reviews

What are Ratings & Reviews?

Ratings & Reviews are perhaps the most important service we offer to our users. They help us keep track of the quality of service provided by our member service professionals. For all requests you place with HomeAdvisor, you'll be asked to submit Ratings & Reviews for the service professionals you are presented. When you do, you not only help other consumers make the right choice, you also contribute to the overall quality of service we offer. Click here for a Ratings & Reviews sample.

When do I submit a Ratings & Reviews survey?

When you're ready. Because it's hard for us to know exactly when your job is done, we may ask you to submit your Ratings & Reviews before you're ready. Once your job is complete, you can always visit the HomeAdvisor website to close your job and complete your Ratings & Reviews at that time.

About Our Web Site

What is "My HomeAdvisor" and how do I use it?

"My HomeAdvisor" is your personal space on our website where HomeAdvisor keeps your profile information secure for you. This is the place for you to:

  • Review your Service Requests
  • Review your previously matched Pros
  • Add your new address, phone number or e-mail address to your personal profile.
  • Change your password or property profile information.

Log in to "My HomeAdvisor" here.

What will I find within the Resource Center?

Our Resource Center is home to hundreds of articles, pictures, videos and project tools providing insights and advice across a wide variety of topics. You can read articles, get advice from your neighbors and industry experts and discover tips to help you choose the best local service professionals.

Managing Your Relationship with a Service Professional

What if I change my mind and want to cancel a project or contract?

The decision to cancel a project contract will have to be worked out between you and the service professional. Expect to pay for work and materials performed up to that point. We ask that you remember to come back to our website to complete your Ratings & Reviews survey.

Will HomeAdvisor cancel a service professional's member status upon receiving a customer complaint?

Your feedback is vital to the quality of service our member professionals provide. As with any credible grievance process, we first evaluate both sides of the story before making a final decision. Often, an unpleasant experience is the result of a simple misunderstanding between the two parties. However, if there is a negative trend against the service professional, we reserve the right to remove a service professional from our network.

Our Screening Process

What criteria is a service professional required to meet before becoming a member of the HomeAdvisor network?


What can I do to make sure I don't pay too much for my projects?

Pay close attention to bids and contracts. It is your responsibility as a customer to get bids, and all prices should be clearly stated on contracts. If something is unclear to you, ask the service professional questions.

To find estimates for how much other homeowners have paid for projects, check out our True Cost Guide